Support

Return Policy


If​ ​you​ ​are​ ​not​ ​completely​ ​satisfied​ ​with​ ​your​ ​FLOATTI​ ​purchase,​ ​you​ ​may​ ​return​ ​unused​ ​merchandisewithin​ ​30​ ​days​ ​of​ ​the​ ​original​ ​delivery​ ​date​ ​for​ ​refund.​ ​Please​ ​kindly​ ​note​ ​that​ ​shipping​ ​costs​ ​and​ ​anyimport​ ​and​ ​custom​ ​fees​ ​and​ ​taxes​ ​​ ​will​ ​be​ ​at​ ​the​ ​purchasers​ ​expense.

To​ ​return​ ​an​ ​item,​ ​you​ ​must​ ​first​ ​request​ ​a​ ​return​ ​authorization​ ​by​ ​emailing​ ​us​ ​at​ ​​support@floatti.com​​ ​toattain​ ​a​ ​Return​ ​Authorization​ ​Number​ ​(RAN).

Return​ ​Terms​ ​and​ ​Conditions​:

– Your​ ​item​ ​must​ ​be​ ​in​ ​the​ ​same​ ​condition​ ​that​ ​you​ ​received​ ​it.​ ​Items​ ​must​ ​not​ ​have​ ​been​ ​worn,washed​ ​or​ ​altered​ ​in​ ​any​ ​way,​ ​and​ ​must​ ​not​ ​show​ ​any​ ​signs​ ​of​ ​use.

– Items​ ​must​ ​be​ ​returned​ ​with​ ​all​ ​original​ ​tags,​ ​packaging​ ​and​ ​other​ ​accessories​ ​in​ ​the​ ​originalpackaging​ ​received​ ​with​ ​the​ ​order.

– To​ ​process​ ​your​ ​return,​ ​we​ ​require​ ​a​ ​receipt​ ​or​ ​proof​ ​of​ ​purchase.

– In​ ​the​ ​case​ ​of​ ​defective​ ​or​ ​incorrect​ ​merchandise,​ ​purchasers​ ​must​ ​follow​ ​the​ ​instructions​ ​in​ ​the‘Return​ ​Terms​ ​and​ ​Conditions’​ ​and​ ​FLOATTI​ ​reserves​ ​the​ ​right​ ​to​ ​request​ ​photographic​ ​supportregarding​ ​defective​ ​or​ ​incorrect​ ​merchandise​ ​before​ ​authorizing​ ​a​ ​return​ ​for​ ​full​ ​reimbursement​ ​ofshipping​ ​and​ ​import​ ​fees.

– FLOATTI​ ​reserves​ ​the​ ​right​ ​to​ ​deny​ ​refunds​ ​for​ ​a​ ​returned​ ​item​ ​that​ ​does​ ​not​ ​comply​ ​with​ ​thispolicy.​ ​Returns​ ​that​ ​are​ ​unauthorized​ ​and/or​ ​not​ ​sent​ ​in​ ​accordance​ ​with​ ​the​ ​‘Return​ ​Policy,’​ ​themerchandise​ ​will​ ​be​ ​returned​ ​to​ ​the​ ​shipping​ ​address​ ​specified​ ​in​ ​the​ ​original​ ​order.​ ​If​ ​anunauthorized​ ​return​ ​is​ ​accepted,​ ​FLOATTI​ ​​ ​will​ ​deduct​ ​a​ ​10%​ ​administrative/re-stocking​ ​fee​ ​fromthe​ ​refund.

If​ ​you​ ​need​ ​any​ ​assistance​ ​or​ ​have​ ​questions​ ​about​ ​our​ ​return​ ​policy,​ ​you​ ​can​ ​contact​ ​us​ ​by​ ​e​mailing​ ​us​ ​at: support@floatti.com